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Wade214419985ihh
Participant
November 4, 2022
Answered

Changing from Lightroom Mobile Premium account to Photography plan

  • November 4, 2022
  • 1 reply
  • 555 views

Hi All I currently have a lightroom mobile premium 1TB account but I want to use Imagen AI software which I need a Classic account to use. I want to change to the Photography plan 1TB so I can use both CC and classic, but am worried becuase its a mobile iPad based account I might lose all my current files in that system if I change - any ideas / tips / help please?

 

Wade 

This topic has been closed for replies.
Correct answer Rob_Cullen

Have you opened a chat session with Customer Care? Be signed in as you are in the Forum,

! Auto Open CHAT link

If Customer Care cannot do a direct transfer of Plan, I suspect you would subscribe to the Adobe Photography Plan first.

Then confirm that your photos are available online with Lightroom (-Desktop v6.0 Cloud based).

And lastly cancel the plan with Apple.

I am interested to hear about the Chat with Adobe.

 

 

1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
November 4, 2022

Contact Customer Care to change your Plan.

https://helpx.adobe.com/contact.html

 

If you must have Lightroom-Classic (and Photoshop) then there are two levels of Subscription for the Photography Plan-

1)  $9.99 with 20GB storage

2) $19.99 with 1TB of storage.

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
W
Wade214419985ihhAuthor
Participant
November 4, 2022

Thanks for the reply. The subscription is through Apple so I cannot upgrade through Adobe from what I can see. I am worried if I cancel that plan and start another I will lose everything 

Rob_Cullen
Community Expert
Rob_CullenCommunity ExpertCorrect answer
Community Expert
November 5, 2022

Have you opened a chat session with Customer Care? Be signed in as you are in the Forum,

! Auto Open CHAT link

If Customer Care cannot do a direct transfer of Plan, I suspect you would subscribe to the Adobe Photography Plan first.

Then confirm that your photos are available online with Lightroom (-Desktop v6.0 Cloud based).

And lastly cancel the plan with Apple.

I am interested to hear about the Chat with Adobe.

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
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