Client Download all photos from shared album?

Forum|Forum|4 years ago
February 22, 2022
3 replies
18688 views

When I share an album to a client for them to download the images from their photo shoot there is no download all button. Is there one somewhere that I'm not seeing? I usually send 20-70 photos to a client per shoot so them having to download them one at a time is a huge pain

Correct answer Jim Wilde

The client should be able to see the "Download Photos" option if they click on the tri-dot icon at the top right of the page - see screenshot attached.

When clicking on that button, Lightroom will download all the images - as jpegs - in a zipped folder (though I do see different behaviour depending in which browser I use, e.g. Chrome puts the jpens into a zipped folder, but Safari downloads the jpegs into an unzipped folder).

J

Jao vdL

Community Expert

The button is indeed only available on desktop browsers. Not on mobile. This must be because they don't know what to do with the downloaded file even though nowadays both iOS and android have file browser apps built in that could take the zip file. Probably too hard to understand for the target audience.

S

Sebastian247281037yxt

Participant

Hello, having the same problem.

Shared an album per link and friends are trying to download the pictures but are unable to download them.

They use an iPhone mobile browser mostly.

Please help

Jim Wilde

Correct answer

Community Expert

The client should be able to see the "Download Photos" option if they click on the tri-dot icon at the top right of the page - see screenshot attached.

When clicking on that button, Lightroom will download all the images - as jpegs - in a zipped folder (though I do see different behaviour depending in which browser I use, e.g. Chrome puts the jpens into a zipped folder, but Safari downloads the jpegs into an unzipped folder).

T

Tyler23274113ag1lAuthor

Participant

On mobile that is not an option for clients per the screen shot

Jim Wilde

Community Expert

No, it appears that the complete album download option isn't available when using a browser on a mobile phone (though downloading the files individually does appear to be possible). The full download option is however available when using a laptop/desktop operating system, which is what I assumed your client was using.

A comment from the Adobe team would be helpful, clarifying if this is a bug or a specific design limitation.

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