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leejmoff
Participant
December 21, 2017
Answered

Cloud Storage Full - Delete doesn't work

  • December 21, 2017
  • 5 replies
  • 6963 views

This has been racking my brains now and I need some help please.

My Cloud Storage in CC says 16GB out of 20GB. I'm deleting photos from LR CC and LR Mobile but it's having no difference on the cloud storage. I've also gone to Assests and Archive and it says I have no files uploaded at all. I'm completely baffled by this and wondered if someone can help me please?

    This topic has been closed for replies.
    Correct answer 99jon

    Are you deleting from All Photos? Deleting from an album will not remove from the cloud.

    It is possible to delete from your Lr web app. Log-in at the link below. Go to All Photos and select the images you want deleted, then click the trash can icon on the blue menu at the top and confirm you wish to delete permanently.

    https://lightroom.adobe.com/

    5 replies

    D
    daniela22245177
    Participant
    May 8, 2021

    Adobe being Adobe - making updates no one wants and changing things around as if no one ever used their products before and wants some continuity.

      K
      Ken5FEF
      Participant
      June 28, 2022

      I have read through all of these blogs and tried it all. Folders say empty and still my storage is full and not syncing...

      peter-b8062983
      Adobe Employee
      peter-b8062983
      Adobe Employee
      June 28, 2022

      Sorry you are running into issues here.  It looks like none of your storage is associated with Lightroom, so if you have not yet reviewed, please look at https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html -- the process for reclaiming storage is different for non-Lightroom cloud storage.

       

      -Peter

      D
      defaultehxao52kqti9
      Participant
      March 3, 2021

      I am also trying to free up cloud storage. I can delete one file at a time but need to delete 1000 files. I have searched for a way to select all and can not find it Please help

      stephanf65106735
      stephanf65106735
      Participant
      January 27, 2018

      i have the exact same problem.

      i uploaded 32GB with the 1TB subscription, changed to 20GB subscription plan, and, of course it was 32/20 GB full.

      I deleted all files, but adobe tells me i still use 32 GB of my available 20GB.

      support contacted 2 times, they are not helping.

      on adobe cloud website there are no files uploaded at all. neither in the  trash bin nor in the archive.

      please adobe, just fix this issue for me ! im paying for it, so do your job please.

        john beardsworth
        Community Expert
        john beardsworthCommunity Expert
        Community Expert
        January 27, 2018

        Open Lr Classic and open your synced catalogue. Let sync complete, and important verify that it has downloaded all the photos you expect. Double check.

        Now go into Classic's Preferences, LRCC, and choose Delete All Data. It'll ask you to confirm.

        That should be it.

          stephanf65106735
          stephanf65106735
          Participant
          January 28, 2018

          you just safed the adobe support a lot of time and work.

          impossible, that the support is not able to do in weeks what u did in a few lines.

          just a very very bad user experience. if you not told me, i would never ever find this option / website.

          thank you a lot in the name of the next adobe supporter, you saved him from my anger.

            Neox99
            Neox99
            Legend
            December 21, 2017

            I just did the following test:

            Checked Storage. = 9.22MB of 100GB possible

            Added 7 11MB raw images thru Lr CC desktop

            Storage went to 77.19 MB almost instantly

            Then I deleted 3 of the images using Lr CC Web and the other 4 using Lr CC desktop

            Within 20 seconds the usage dropped back to 9.22MB

            Point is - The Adobe system seems to be working quite well.

              99jon
              99jonCorrect answer
              Genius
              December 21, 2017

              Are you deleting from All Photos? Deleting from an album will not remove from the cloud.

              It is possible to delete from your Lr web app. Log-in at the link below. Go to All Photos and select the images you want deleted, then click the trash can icon on the blue menu at the top and confirm you wish to delete permanently.

              https://lightroom.adobe.com/

                L
                leejmoffAuthor
                Participant
                December 21, 2017

                thank you, I've been deleting albums thinking it would delete the photos, but it doesnt. So confusing.

                Deleting from All Photos doesn't delete them from Classic does it?

                  Jim Wilde
                  Community Expert
                  Jim WildeCommunity Expert
                  Community Expert
                  December 21, 2017

                  leejmoff  wrote

                  Deleting from All Photos doesn't delete them from Classic does it?

                  No, deleting images from the cloud does not delete them from Classic, it just stops them from syncing by removing them from the All Synced Photographs collection in Classic.

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