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tiffanys89997673
Known Participant
July 9, 2020
Question

Crash after update

  • July 9, 2020
  • 22 replies
  • 3675 views

I've seen a lot of threads with people experiencing this, but I haven't been able to find a solution. I'm operating on a 2020 MacBook Pro and in the new Lightroom CC June update, Lightroom crashes every time I go to edit. It happens every single time. Going back to a previous version of Lightroom does not fix the issue. I have some clients waiting for me to finish editing photos, so I didn't know if anybody had a solution or if a bug fix update is coming from Adobe soon. 

 

Here's the crash report error: 

Crashed Thread: 33 Denoise_CR6 (thread index 2)


Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fe113c00400
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [731]

    This topic has been closed for replies.

    22 replies

    Dickname
    Dickname
    Known Participant
    December 31, 2020

    Hi all frustrated LrC users....

    Today was again very bad and LrC crashed from time-to-time. Sending reports to Adobe does not seem to trigger them, I cannot remember getting any feedback.... But perhaps this might be a solution, at least for me (and for the time being...).

    I was charging up my phone via USB while working on my desktop. Everytime I opened LrC it looks like it freezes, but when I want to import or export something it crashes. Than I got a call on the house phone: someone needed a phone number from an acquaintance. To look it up I unplugged my cell phone and gave that number to the person on the house phone. But directly after that LrC worked very smoothly and no freezes, no crashes.

    Earleir when working on LrC and pluging in my cell phone, LrC stops what it was doing and asked if I wanted to import pictures from that phone... Looks like adding a device triggers LrC to do so. I asked "Support" if I could unable that function, but no answer yet (... Adobe typical?).

    So if you encounter a similar problem, please react. Try if unplugging helps... And let me know!

    For now: have a nice NewYears eve and I wish you all a very good and healthy 2021!

    Dick
    (sorry for any mistake in my English... I'm Dutch)

      H
      Huub van Kesteren
      Participant
      January 1, 2021

      Hi Dick,

       

      Just started using Lightroom CC since two weeks. Worked fine for about a week, but as of yesterday Lightroom just stops running and closes after trying to edit already imported foto´s. Problem is unfortunately not solved by two of the solutions you had. I have had multiple error reports sent to Adobe already, but it does not seem to trigger a response. It is rather annoying, looking at how many people face issues. 

       

      Hopefully they find a solution soon, because now I can´t even use the product I have payed for. 

       

      Kind regards, 

      Huub

        Dickname
        Dickname
        Known Participant
        January 2, 2021

        Hi Huub,

        I had no problems with the GPU (also tested...). Besides that, to get any speed you need the graphics card, else it would have a name like display card.... ;-). If you still have the time to solve things, here is a list of possible solutions...

        1. Make Sure You're Running the Latest Version of Lightroom.
        2. Optimize the Catalog.
        3. Turn off the GPU.
        4. Reset the Preferences.
        5. Try a New Catalog.
        6. Uninstall, Reboot, and Reinstall.
        7. Check for Operating System and Hardware Problems.
        8. Make Sure You Don't Have Any Corrupted Presets or Fonts.

         

        What's not in the list are my solutions are the two points I earleir mentioned:

        - work in administrator mode (Win10), because some of the errors loot related to writing rights etc.

        - do not connect external drives because Lightroom keeps searching, especially a cell phone (switches off automatically, etc).

         

        For the time being I can work with LrC. Speed could be better, but crashes are irritating. And when you have a delivery time, crashes are frustrating. I am looking for other options like DarkTable, but my catalog contains too much pictures to switch now. On the other hand we pay Adobe for their 'service' and I did not see any useful reaction of them...

         

        Good luck, Dick

        [Btw. you are Dutch, so why discuss this in English... 😉 ]

        O
        ON2 Interactive
        Participant
        December 15, 2020

        Adobe, please fix this asap! I just updated to 10.1, now LR is completely useless on my Mac, darn thing freezes and forces my Mac to restart, it just won't work... This is downright frustrating. I just need to finish up a few things I was working on in LR and I'm off to my newly purchsed C1 21, I've had enough of this mess.

        Dickname
        Dickname
        Known Participant
        December 3, 2020

        Hi, I did had the same problems, but saw that sometimes LRC crashes (just stops), sometimes with an Adobe error screen, but also somtimes with a Microsoft error screen. This was for me the trigger that W10 and LRC are not working good together after latest W10 updates. Than as trial I opened LRC as administrator (from the START menu). Worked without problems. Than (after discussions with computer friends) found that the link in the start menu had limited rights, so admitted everything. After that I could work without problems... So please try one or two of the named solutions and let me know if it works...

        S
        Simon.portobello
        Participant
        December 4, 2020

        Lightroom keeps crashing for me too, and I work as a photographer, so its really have a very negative effect on me now, because I have a lot of photos to work on. When you say 'the link in the Start menu', can you explain what this is exactly?  is this something you can access when you open Lightroom? Im desperate!

        Dickname
        Dickname
        Known Participant
        December 4, 2020

        Hi,

        when working in WIndows10, press the windows key and the tile-menu pops up.
        If you have attached the program link to the start menu, you can right click on the icon and get next picture.

        Sorry for the Dutch text in it, but hope it is clear. Chose the MORE options and than Run as administrator (hope that is what Windows tells... I have the Dutch version).

         

        If you have LRC not as tile, but in the program list on the lefthand side, the procedure is about the same.

        Again right click, MORE options, RUN as Administrator.

        Hope the above is clear. For me this worked... 😉

         

        Good luck, Dick

         

        A
        andreae79508034
        Participant
        November 28, 2020

        Same issues with the new update. I did uninstall it and went back to the previous version that worked LR 9.4 and (fingers crossed) it seems to be working. I don't know if that helps. 

        selondon
        Community Expert
        selondonCommunity Expert
        Community Expert
        November 28, 2020

        The best place to report bugs is on the following forum, which is monitored by the engineering team:
        https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_lightroom_cc

        D
        defaultp72j3577um45
        Participant
        November 27, 2020

        I have the same combination of new Mac Pro and LR upgrade. I noticed first that Silver Effex will not open properley when "Edit In" menu is used from LR...then LR just shut down. I thought I had accidentally hit close, but it has now happened very time I use LR. Very annoying.

        selondon
        Community Expert
        selondonCommunity Expert
        Community Expert
        November 27, 2020

        If you are using Mac OS 10.13 or earlier then the latest release of Lightroom (4.0) is incompatible with this.

         

        You would have to either upgrade to 10.14 or above OR uninstall version 4.0 and then via the 'three dot menu' to the right of Lightroom in the Creative Cloud App, select Other Versions and install 3.4.

        P
        pault41345117
        Participant
        November 27, 2020
        I’m using the latest version and it’s still crashes every time I edit photos

        Sent from my iPhone
        P
        pault41345117
        Participant
        December 31, 2020

        I have found the solution to my problem. I have turned the gpu off on the graphics card and have had no problems since. The program runs painfully slow but better than crashing all the time.

        R
        ryant19346731
        Participant
        November 17, 2020

        I'm extremely glad to see that I'm not the only one suffering from this issue. I literally open LR, clicked on my preset tab, and switched from one photo to the next one and my computer froze and restarted for the 6th time today. Adobe we need answers!

          A
          aaronbegle
          Participant
          November 17, 2020

          I'm having the same issues. Immediately crashes every time I try opening it. Has anyone found a solution??

          Adobe support where are you at?!

            C
            Chrissy98A7
            Participant
            November 16, 2020

            Me toooo!!! I'm literally getting soooo behind in editing and am ready to scream! I literally don't know what to do... I'm force quitting at least 10 times a day?! I don't see one single reply from Adobe?! What's going on? 

              H
              happilyme
              Participant
              November 27, 2020

              My friends are wondering why it takes me so long to edit photos.  It's hard enough when you have to work a real job and asked to take pictures. This has been an issue every time there's an update for over a year.  I'm ready to dump Adobe.  Absolutely no answer.  Their virtual agent redirects you here but no one here has the answer either. It's soo frustrating.  I don't want to lose all my photos that I've edited (over 10,000) but I can't work 50 hrs a wk and constantly babysit the program when I'm downloading or exporting more than 10 - 15 photos to my computer.  

               

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