Copy link to clipboard
Copied
Hello,
I subscribed for Premium account on the Lightroom mobile but when I want to use the corrector tool my app freezes then i have to restart it.
Could you Check and fixe it 😉
Your sincerly.
I'm sorry Ignacio,
I think I found the solution. The cloud wasn't ready I think.
Thanks for your time and your advice.
joris
Copy link to clipboard
Copied
Hi,
sorry to hear about this.
It would be very helpful if we could get information about what OS and device you are on.
Thanks,
Ignacio
Copy link to clipboard
Copied
Hello,
Thanks for your answer, I Forgot this information.
My device is an IPhone 7, so it's IOS.
Thanks for your help and reactivity.
Joris
Copy link to clipboard
Copied
Ok,
what would be helpful:
If you tap on the cloud icon before starting to edit with the healing tool, do you see any item explaining that the app is working with something.
E.g. importing or processing images?
Also, does it help to make the size of the healing brush smaller, and e.g. zooming in more?
What size do you have set now?
thanks,
Ignacio
Copy link to clipboard
Copied
I'm sorry Ignacio,
I think I found the solution. The cloud wasn't ready I think.
Thanks for your time and your advice.
joris