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andreash10614245
andreash10614245
Participant
September 8, 2022
Question

Crashes after starting to synchronize with the cloud

  • September 8, 2022
  • 1 reply
  • 241 views

Dear Adobe community,

 

I am using lightroom CC together with creative cloud. After several month I decided to upgrade my cloud space because my pictures are getting more and more and I want to work on several computers and on my travels.

I think the last 2 years I was not using the synchronizing function, also because the cloud space was not enough.

Recently there was a lightroom update (some weeks ago) and I upgraded my cloud space around the same time. Now, every time I start lightroom and it start to synchronize, it crashes after 5 to 30 seconds.

When I deactivate the synchronizing function in lightroom CC, this is not happening.

I rolled back on the previous version of lightroom CC, and the version before that. No change. At the moment I updated to the latest on again.

 

So..any help or idea on that?

Best regards!

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
September 8, 2022

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

Rikk Flohr: Adobe Photography Org
andreash10614245
andreash10614245Author
Participant
September 8, 2022

Hello Rikk,

 

that is strange.

I just checked my online account directly at Adobe. My account has the same mail address as the account I am writing this message. I have access to my creative cloud and there I see the same mail address as well.

I also sent quite a lot of crash reports, I was recieving them always directly from Lightroom CC. Maybe they got blocked?

I am sure I used the same mailing address for the crashreports, but in the last 2 weeks I stopped because I was hoping that it would be just a temporare problem.

 

Best regards!

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