Crashing

[dustin133047]

I am using the app on my cell phone. When I first got the app months ago, it worked amazing. Lately in the last couple weeks, after editing a photo I go to save it and the app crashes completely losing my work to the point I will have to repeat the edits 3 or 4 times to get it to save. I've tried all the trouble shooting steps that I can think of, my phone has plenty of storage space and this issue still occurs. It's becoming very irritating.

[Srishti Bali]

Hi @dustin133047

Thank you for reaching out, and I’m truly sorry to hear about the issues you’ve been experiencing with the app. I completely understand how frustrating it can be to lose your work after spending time on edits.

To help us look into this further, could you please provide the following details?

• The version of Lightroom you're currently using

• Your phone’s make and model

• Your device’s operating system and version

• Whether the issue occurs with specific tools or images, or consistently across all edits

Once we have this information, we’ll be better equipped to investigate and assist you further.

Regards,

Srishti

[dustin133047]

Samsung Moto Power 5G

Android Version 14

Lightroom Version 10.4.1

It occurs across all editing areas, but occurs most with the new early access part where you can "auto" edit images.

[Anshul_Saini]

Hi @dustin133047,

Sorry for the delay. To help resolve this, please try the following:

 1. Go to https://adobe.ly/3GcvfpG and confirm your edits are backed up to the cloud.
 2. Reinstall the app: Uninstall and reinstall Lightroom from the Play Store if everything is synced.
 3. Still crashing?
 • Record a screen recording showing the crash (especially when using the Auto edit in Early Access).
 • Share a sample image that causes the crash, if possible.

You can upload files via Google Drive or WeTransfer and share the link here or by DM.

Thanks again for your patience. We’re here to help get this sorted!

Best,
Anshul Saini

[dustin133047]

Oh my ......

I'm about ready to cancel Adobe and use another product.

I've explained 97 times how it is crashing. I've sent numerous logs to the email provided. I've already tried uninstalling and reinstalling the app several times. Now y'all want me to screen record it crashing. My phone doesn't do screen recording.

Again, I go into the app. I go to that auto edit icon and select auto when it analyzes the photo. I go up to save image, it acts like it saves, then BAM.....goes back to the gallery of images without saving.

I'm running in circles here with y'all. I'm getting no solutions.