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Rhapsodys Blues
Rhapsodys Blues
Known Participant
March 28, 2023

P: Deleted photos not being deleted in Lightroom

  • March 28, 2023
  • 5 replies
  • 7403 views

Using the most recent version/update in Lightroom. For several days I have been avidly deleting photos to make room. Thousands of photos deleted. I have rarely seen the blue pop-up stating so. Almost none of the deleted photos have been even though they were initially darkened as if they were being deleted. Three full days of deleting and they are all still there. Complete waste of my time. 

    This topic has been closed for replies.

    5 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 10, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 10, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      October 10, 2023

      Greetings all,

       

      Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

      If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

      Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

       

      Thank you for your patience.

      Rikk Flohr: Adobe Photography Org
        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        August 9, 2023

        Cross-matching to bug numbers - changing status

        Rikk Flohr: Adobe Photography Org
          Theresa J
          Community Expert
          Theresa JCommunity Expert
          Community Expert
          March 28, 2023

          Can you share screen captures? Do you see the images you have tried to delete when you view your Lightroom cloud with a browser at lightroom.adobe.com? Have you tried deleting images in the browser?

            Rhapsodys Blues
            Rhapsodys BluesAuthor
            Known Participant
            March 28, 2023

            I just heard from a fellow photographer and they are also having this issue. I didn't screenshot no and all the photos are back where they were originally. I don't open Adobe in a browser, I could try that if that's a viable solution? Any photographs I try to delete, come right back/won't delete. This is ongoing! Thanks so much! 

            P
            Community Manager
            PeterB217095629Community Manager
            Community Manager
            March 29, 2023

            Sounds like you would be better of using Lightroom Classic. It stores images on hard drives, not the cloud, and it has more features than Lightroom. However there is a bit of a learning curve with Lightroom Classic.


            We'd like to understand better why this issue is happening  to you and others.  It would be very helpful if you could do the following:

            - Delete several photos

            - Wait for some time

            - If the photos still stay there, select the darkened photos and then capture the diagnostic log with the following steps:

             

            Go to Preferences

            Account Section

            Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear and select it

             

            When you have your log ready, direct message me via the forum.

             

             

            Hopefully  this will help us figure out why this is happening.

            It does seem that some deletes are working based on what we see on the server.  If that's not the case, let us know as well.

             

            Thanks,

            Peter

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