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Rhapsodys Blues
Rhapsodys Blues
Known Participant
March 28, 2023

P: Deleted photos not being deleted in Lightroom

  • March 28, 2023
  • 5 replies
  • 7403 views

Using the most recent version/update in Lightroom. For several days I have been avidly deleting photos to make room. Thousands of photos deleted. I have rarely seen the blue pop-up stating so. Almost none of the deleted photos have been even though they were initially darkened as if they were being deleted. Three full days of deleting and they are all still there. Complete waste of my time. 

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    5 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 10, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 10, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      October 10, 2023

      Greetings all,

       

      Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

      If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

      Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

       

      Thank you for your patience.

      Rikk Flohr: Adobe Photography Org
        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        August 9, 2023

        Cross-matching to bug numbers - changing status

        Rikk Flohr: Adobe Photography Org
          Theresa J
          Community Expert
          Theresa JCommunity Expert
          Community Expert
          March 28, 2023

          Can you share screen captures? Do you see the images you have tried to delete when you view your Lightroom cloud with a browser at lightroom.adobe.com? Have you tried deleting images in the browser?

            Rhapsodys Blues
            Rhapsodys BluesAuthor
            Known Participant
            March 28, 2023

            I just heard from a fellow photographer and they are also having this issue. I didn't screenshot no and all the photos are back where they were originally. I don't open Adobe in a browser, I could try that if that's a viable solution? Any photographs I try to delete, come right back/won't delete. This is ongoing! Thanks so much! 

            james treacletart
            james treacletart
            Known Participant
            May 10, 2023

            Thank you, Peter. I repeated the same steps and was unable to reproduce the problem. However, now I know what to do if the problem recurs. Thank you for your prompt assistance.


            @PeterB217095629 

            Peter, I don't know if this is how I send a direct message. Let me know if I should do it differently.

            I have encountered a different failure exporting images: some of the images exported were not the images that I requested to be exported and images that I had deleted a few minutes earlier were substituted for the images I expected. The attached MS Word file shows screen shots. I have also attached the diagnostic log as requested. Let me know what to do next .... Oh dear. The file browser would not allow me to attach the log file. Error message The file type (.html) is not supported. Valid file types are: 8bf, abf, abr, act, aep, afm, ai, arw, as, ase, avi, bmp, book, cel, cfc, chproj, cptx, cr2, cr3, crf, crw, css, csv, dn, dng, doc, docx, eps, epub, exif, fbx, fla, flac, flv, fm, gif, icma, icml, ico, ics, idml, indd, jpeg, jpg, jsfl, json, log, loss, lrcat, lrtemplate, m4a, mif, mov, mp3, mp4, mpg, nef, nrw, obj, odt, orf, otc, otf, pdf, pfb, pfm, pmd, png, ppj, ppt, pptx, prc, prel, prproj, ps, psb, psd, raf, raw, rtf, sbs, sbsar, sbsm, scc, ses, sesx, skp, sol, srt, srw, ssa, stl, svg, swf, tif, ttc, ttf, txt, wav, wmv, x3f, xd, xls, xlsx, xml, xmp.  Please tell me how to send the diagnostic log file!

            PS: At the first attempt to send this message, I tried to attach the diagnostic log file first. I received the error message shown above. Then I tried to attach the MS Word file, but it would not upload – even after 15 minutes of waiting. Therefore I am sending this entire message again, but not with the diagnostic log file this time.

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