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Mad278618763ts6
Participant
January 9, 2023
Question

Desktop Cannot Connect to Server / Port 443

  • January 9, 2023
  • 2 replies
  • 2073 views

Hello everyone.

I am having issues with logging onto Lightroom for my desktop.  I have redownloaded on 2 computers to no avail.  When it open on one it says, "Lightroom could not connect to the server" When I open on the other it says, "Lightroom failed to initialize due to an internal error, login server error "connection_error': Error with registration PUT: Failed to connect to photos.adove.io port 443: timed out.

I am at a loss, what can i do to fix this?

Thank you!

Max

    2 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 18, 2023

    Greetings all,

     

    Updates for Adobe Photography products have been released.  The April 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    P
    preston29580397bdb2
    Participant
    April 25, 2023

    I just did the update yesterday but now it's not allowing me to add photos or view my gallery. I'm getting a message saying "Lightroom failed to initialize due to an internal error" everything was working fine until I updated Lightroom.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      January 9, 2023

      Please review: https://helpx.adobe.com/enterprise/kb/network-endpoints.html and make sure you have no network restrictions on these domains and ports. 

      Rikk Flohr: Adobe Photography Org
      A
      Anonymous
      March 1, 2023

      I have this issue also. In the browser I can connect to the https://photos.adobe.io/ site. Also works in curl. 

      I am on a corporate proxy but as mentioned the proxy allows the connection. 

      are there proxy settings to be used in the creative cloud apps? 

       

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      March 1, 2023

      We do have an enhancement coming to a future update that may affect this issue. Please stand by!

      Rikk Flohr: Adobe Photography Org
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