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matt354347708obb
Participant
February 13, 2024
Question

Device photos access

  • February 13, 2024
  • 1 reply
  • 395 views

Hi there, I'm using adobe lightroom mobile and it tells me to allow access in setting however full access is granted how do I fix? For context I'm using an iPhone 13 ios 17.3

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    1 reply

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    February 13, 2024

    In iOS Settings > Lightroom > Photos, do you full or limited access specified?

    What if you try fully disabling camera roll access, and then enabling it again?

    M
    matt354347708obbAuthor
    Participant
    February 14, 2024
    I have 2 options for photo access which is “none” or “add photos only” but
    I can’t select any photos and if I change it to non nothing different
    happens
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    February 14, 2024

    Well, that's strange.  Can you try from a different direction...

    Go to iOS Settings > Privacy & Security > Photos > Lightroom, and see if you can enable Full Access there?

    If you can't enable it, the next thing I'd try is reinstalling the app.  

    Is there any corporate policy on your device that might be restricting this setting?  If so, you may need to consult with your company IT experts.

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