Skip to main content
danielw58122329
Known Participant
April 21, 2020
Question

Direct import on mobile cancellation is broken by design

  • April 21, 2020
  • 2 replies
  • 1232 views

So the other day I shot some photos around the house (covid natch) and I noticed that after I imported and deleted my photos from my SD card that Lightroom showed an "import" task ongoing in the cloud sync section. It seemed to be taking a long time, and perhaps be queued behind an upload task.

Interestingly "import" had an cancel X button. I was irresistably drawn to understand what this button does, so I pressed it.

 

What it does is it throws away your import without asking you anything.

 

Come on, Adobe, why is there a new data-loss-causing UI button? At least add a confirm, at best consider just removing this weird option which is AFAIK unlike any other in the mobile UI.

 

Processing HDR or long exposure photos is a background task that can take a long time as well. Did you ever consider adding a cancel X to these operations that just throws away the photos that the user took?

 

I get that there are some challenges in porting long-running background work to the mobile environment but there's no excuse for an obscure UI element that can cause immediate data loss. Somehow, by hook or crook you need to make the import process "done" (as far as data loss is concerned) after the original modal UI finishes.

This topic has been closed for replies.

2 replies

Inspiring
April 23, 2020

Hi again Daniel

This should be fixed in our next app release.  Thanks again!

danielw58122329
Known Participant
April 24, 2020

Will the fix possibly also clear out my issue with pending uploads stuck on 10? I made a separate post about this, new photos are "syncing around" the 10 that appear to be stuck. The stuck pending uploads probably happened right after I canceled an import so maybe it's related? Thanks

Inspiring
April 24, 2020

Hi Daniel, I'm not certain, but it could be related.  One thing you could try is to sign into your account in a web browser at lightroom.adobe.com.  In the left panel, stuck images might be listed in a special album which if I recall correctly is called Sync Issues--this only shows when the account has stuck assets.  If you do have troubled assets listed there, the details shown under each image probably indicate which device imported the images -- you could confirm these come from your iOS device.  Hope this helps a bit.

Inspiring
April 21, 2020

Hi Daniel

Thanks for taking the time to post this feedback.  You make some good points.  I'll log a bug asking the developers asking if we can at least pop up a warning message.