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ArchersParadox
Known Participant
March 1, 2025
Answered

Download from Web - Zip files are corrupt

  • March 1, 2025
  • 1 reply
  • 594 views

Hey Rikk, 

 

I've finally restored all of my photos, but I wanted to bring another issue I've noticed to your attention. When attempting to download them from the web version, every attempt to open the zip files (limited to exporting 1000 at a time), comes back as corrupt. Since I can't risk using the desktop version either, this severely limits my ability to sell photos. 

Correct answer Rikk Flohr_Photography

Thanks for the report, Connor. I've passed this along to the Web team.

 

It appears the downloads are timing out before they finish. Can you try smaller batches and see how they perform? 

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity ManagerCorrect answer
March 3, 2025

Thanks for the report, Connor. I've passed this along to the Web team.

 

It appears the downloads are timing out before they finish. Can you try smaller batches and see how they perform? 

Rikk Flohr: Adobe Photography Org
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ArchersParadoxAuthor
Known Participant
March 3, 2025

I did want to give an update, but it looks like some exports are still coming up corrupt. I'm not sure if it's related at all with the issues I've been having with the cloud syncing or not. 

 

I was able to successfully export all of the photos, but around 1 in every 3 downloads would fail. I did limit to exporting only 500 at a time. 

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