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A
Aaron30202022ilqz
Participant
June 11, 2023
Question

Enhance function crashes iMac (reboots)

  • June 11, 2023
  • 2 replies
  • 1004 views

What:  When using the “Enhance…” feature, the computer SOMETIMES crashes and reboots.

 

Issue:  The images that crash “Enhance…” have very flat areas (background sky).  They will reliably crash the computer when the enhance function is selected.  The enhance takes a significant amount of time (longer than it usually does by at least 3x, then the computer reboots.   If the same image has noise added to the sky background, the enhance function runs as expected.

 

Anecdotal:  I did not have crashes prior to upgrading to Ventura 13.4, but I might not have enhanced any images with a very low noise background.

 

Details:

     Lightroom CC 6.3.1

     iMac 2019 27-inch Retina 5K

          macOS Ventura 13.4

          3.6 GHz 8-Core Intel Core i9

          Radeon Pro Vega 48 8 GB

    This topic has been closed for replies.

    2 replies

    C
    cewuk
    Participant
    June 20, 2023

    I have exactly the same issue with Macbook Pro M1 running Ventura 13.4.

    No Adobe crash dialogue appears. I have tried disabling GPU acceleration, same crash occurs but this time with an Adobe Crash dialogue appearing.

      C
      cewuk
      Participant
      June 20, 2023

      Just tried again with GPU disabled in order to send a crash report, this time no reporting option appeared unfortunately.

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        June 12, 2023

        We’ve reviewed the email address you use with this forum and find no crash reports in our system.

         

        Did you see a crash dialog?

        Do you use a different email address when filling out the crash report?

        Was the crash dialog Adobe’s? Apple’s?

         

        Rikk Flohr: Adobe Photography Org
        A
        Aaron30202022ilqzAuthor
        Participant
        June 12, 2023

        There was no crash dialog at all.

         
        Screen goes black, and system starts up again.

         

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        June 12, 2023

        That is likely a hardware issue or a system-level driver issue. I would recommend contacting Apple for assistance with reviewing any logging you have enabled. 

        Rikk Flohr: Adobe Photography Org
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