Error Code A100015 on iPad app

Report · Nov 18, 2023

I'm encountering an issue I've never seen before. I sync photos from LR Classic to my ipad. My most recent batch will not allow me to make any edits. I get the above error code along with "The photo failed to load" and "dng_error_unsupported_dng - ReadNegative_Proxy".

I don't use DNGs. These are Nikon raw files (NEF)

My LR Classic desktop is up to date. I'm on Mac Sonoma.

LR on my ipad is version 8.1.0

By comparison, previous batches still work properly in this same catalog. I've noticed that those images say "Smart Preview" for both the Local and Cloud. The ones that uploaded most recently only say "Preview" for Local, Smart Preview for Cloud. Not sure why there's a mismatch since I didn't do anything differently.

Appreciate any help!

Report · Nov 18, 2023

Came back to answer my own question:

Even though the app store didn't show a LR update, there was one available. I deleted the LR app from my ipad and once I reinstalled I noted that it was now version 9.something. Lost a lot of time deleting and re-syncing several times, but everything is working normally now.

Report · Dec 16, 2023

Thank you so much for coming back to answer this! I never encountered this problem before until now and I was able to edit on my phone, but not my iPad so I was really having a hard time troubleshooting. Thanks, again!

Report · Feb 18, 2024

Thank you for coming back to answer - helped me too!