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Participant
September 11, 2021
Question

Error when adding photos: Unable to import some CR3 Files

  • September 11, 2021
  • 1 reply
  • 204 views

I have hit an issue when trying to add new photos to Lightroom: The error message displayed in the attached screen shot appears. I have not changed my process of adding photos, this has only just started happening. I will also add a screen shot of my System Info.

 

A few details:

 

- I am working on Windows with a Ryzen 7 4800H CPU and Nvidia GTX 1660 graphics card

- I have tried adding photos from an external SSD, local hard drive and direct from the camera SD card (all of which don't work)

- I have tried uninstalling and re-installing Lightroom

- I have tried using a different card reader

- I have checked that all permissions are enabled on folders

- It will import some random photos, but when I delete them and try again, it will import other random ones but will not the same ones.

 

I hope this can be resolved soon as it is negatively affecting my work flow and I may be forced to move to another editor to meet deadlines, which would be a shame as I enjoy using Lighroom.

 

 

 

1 reply

Participating Frequently
June 1, 2025

I download my CR3 files to my PC then amend the prefix in Adobe Bridge.  Looking at the files closer later I found my CR3 files have be changed to XXX XXXX.CR3.jpg and are now a small jpeg file. The raw file has gone, How can this happen. I have been doing this for years now and never had a issue. Is there a bug at the moment that is doing this?