Skip to main content
Olly_Living
Olly_Living
Inspiring
August 23, 2020
Answered

Error while saving Photos on Mobile Phone P30Pro (Export not possible)

  • August 23, 2020
  • 3 replies
  • 1335 views

Hi,

since round about a week i can´t save a Photo after editing on my Mobile P30Pro. (Export not possible)  Any Ideas? (Android Emui 10.1.0

 

 

This topic has been closed for replies.
Correct answer Olly_Living
  1. 1) 22x0219c19020629 Emui 10.1.0

2) yes both

3) it doesn't matter where the photo comes from, lr cam or my cam new one ore older one, nothing works.

4) yes, all

5) sent it via email

 

Last point, sharing a photo for example with what's app works without problems. Only saving on my device doesn't work 

 

Kind Regards

Olly

 

 

3 replies

A
Arnab Sil
Participating Frequently
August 24, 2020

Hello Simen / Jess / @olly_living,

 

We are currently investigating an issue with export where specific Huawei models are affected. In order to get more help, can you please provide below mentioned information:

  1. What is your device model and Android version on it (EMUI version only might not help)?
  2. Are you facing the issue with both raw and non-raw images?
  3. Do you encounter same issue if you capture a new image using Lightroom camera, and then try to export?
  4. Are all the export options (jpeg, dng, tiff, original) giving the same error?
  5. When export error happens, can you please send across diagnostic logs by following the steps mentioned here?

 

Regards,

Arnab

Olly_Living
Olly_LivingAuthorCorrect answer
Inspiring
August 24, 2020
  1. 1) 22x0219c19020629 Emui 10.1.0

2) yes both

3) it doesn't matter where the photo comes from, lr cam or my cam new one ore older one, nothing works.

4) yes, all

5) sent it via email

 

Last point, sharing a photo for example with what's app works without problems. Only saving on my device doesn't work 

 

Kind Regards

Olly

 

 

J
Jess5C9D
Participant
August 23, 2020

I am also having the same problem with my p30 pro, I've have spent all day searching for answers and changing things and it's still not working. I had to send them to my Facebook and then save from there in the end which killed the quality. 

    S
    SimSch
    Participant
    August 23, 2020

    I can't save and export pictures on my Huawei Mate 20, too ! It's very frustrating, because I need it every day for my uploads on IG...

    It would be great to get a solution... 

    Olly_Living
    Olly_LivingAuthor
    Inspiring
    August 23, 2020

    Funfact my wife uses my account with her Huawai p20 and its works... 🤷‍♂

    S
    SimSch
    Participant
    August 23, 2020

    That's crazy. 

    Hope there will be a solution for it. I already uninstalled and installed it again etc...

    Nothing helped... 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices