Exporting an Image

[Bewitched_view3592]

When exporting an image for printing in Lightroom Web, I used to click on the Download icon and it gave me the option to customise my image (size, DPI etc) before exporting. This has now disappeared and I only have JPG size download options. This means I can't edit an image for printing. I have explained this on calls 3 times to customer support, but they only say leave it with us and we call you back. They never do. 

Any suggestions?  

[Rob_Cullen]

TBMK The options to set ppi and pixel size of a photo export are only available in the Library-Desktop version. (Not the Web version).

In Lightroom-Desktop you have the option to select "Custom Size".