Face detection recognise fingers and elbows as people

[peterk28060461]

When I upload new pictures of people the face detection regulary identify an elbow, fingers etc as a face. Is there a way to take this away?

[Ranjisha Sengupta]

Hi @peterk28060461 

Thanks for reporting this issue. We will surely assist you with this.

Which version of the application are you using? Does this happen when you use a single person in the image or a group of people?

Please try using a different network connection. If that doesn't work, sync up your work and try re-installing the application. 

Let us know how it goes.

Best,

Ranjisha

[peterk28060461]

Hi Ranjisha

Thanks for your response. I have LR cloud version 6.4 for windows installed on both my stationary and my laptop and it happens on both. Last it happened I downloaded and installed about 500 pictures and in this case it was 2 persons on that photo but a third person came up (this person did not participate at all at these photos) as an elbow. I've had this for several years and changed computer / laptop but it keeps on coming regulary.

[Ranjisha Sengupta]

That's something we need to look into. Please share reference images/ screenshots so that we can check this.

Have you tried any troubleshooting steps so far? 

[peterk28060461]

How do I troubleshoot for something as this?

[peterk28060461 · Accepted solution]

Hi Ranjisha
Here's a couple of print screens from my LR cloud version where objects has been defined as person and as you can I've used different kind of cameras. Same appears on stationary, my HP Evo i7 and my Samsung Galaxy a54.
Regards Peter