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Nicole5EF5
Participant
March 16, 2021
Answered

Fixed: DNG imports after 6.2 update doesn't show the edits

  • March 16, 2021
  • 21 replies
  • 19875 views

I follow the instructions to download presets and add them to my Lightroom mobile app. I open the DNG file in Lightroom, click the three dots on the top right, click create preset and save it as a new preset. But then when I go to my photos to use the preset, the photo doesn't change. The preset doesn't add any filter to my photo. Any ideas how to make the presets work??

 

{Moderator note: Edited the thread title, LRMI-4201708, 4201709}

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Greetings,

     

    Lightroom Mobile for iOS (iPhone & iPad) 6.2.1 was released earlier today and contains a fix for this issue.

     

    If you previously downloaded Lightroom 6.2 you should install this update as soon as possible to avoid this issue. 

     

    Note: To fix images that were affected you need to do the following:

     

    1. Install 6.2.1
    2. Delete the file and move to trash
    3. Re-import the file again

     

    Thank you for your patience. 

    Akash

    21 replies

    D
    defaultle1tu7fnq9m7
    Participant
    March 22, 2021

    Adobe says they fixed the issue but I redownloaded the app and my DNGs are still not working. Is anyone else having this problem?

    I
    Ignacio B.
    Participating Frequently
    March 26, 2021

    Hi,

    which version are you using? You need to delete any Presets created by the 6.2.0 version and recreate them in the 6.2.1 version.

    thanks,
    Ignacio

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    March 22, 2021

    Greetings,

     

    Lightroom Mobile for iOS (iPhone & iPad) 6.2.1 was released earlier today and contains a fix for this issue.

     

    If you previously downloaded Lightroom 6.2 you should install this update as soon as possible to avoid this issue. 

     

    Note: To fix images that were affected you need to do the following:

     

    1. Install 6.2.1
    2. Delete the file and move to trash
    3. Re-import the file again

     

    Thank you for your patience. 

    Akash

    Akash Sharma
    Akash Sharma
    Legend
    March 22, 2021

    Hi there,

     

    Greetings!

     

    Lightroom Mobile for iOS (iPhone & iPad) 6.2.1 was released earlier today and contains a fix for this issue.

     

    If you previously downloaded Lightroom 6.2 you should install this update as soon as possible to avoid this issue. 

     

    Note:

     

    To fix images that were affected you need to do the following:

    1. Install 6.2.1
    2. Delete the file and move to trash
    3. Re-import the file again

     

    Thank you for your patience. 

    Akash

    I
    Ignacio B.
    Participating Frequently
    March 22, 2021

    Hi,

    we've just released a fix for this, please try it out.

    Thanks,
    Ignacio

      K
      Kelsey5E70
      Participating Frequently
      March 22, 2021

      Hi Ignacio,

      Great news! What is the fix exactly? I tried checking the app store but can't see any updates for Lightroom mobile app which are available.

        greule
        greule
        Inspiring
        March 22, 2021

        Please give it a try again. The 6.2.1 update should be visible in the app-store soon.  - Guido/ Lr Mobile QE

          D
          defaultl9ma2pwq3dx2
          Participant
          March 21, 2021

          I've got the same problem. I can't install my presets on the mobile lightroom version on my ipad any more

          I can import the dng. But then it's not possible to save the preset, you only can save pictures.

          D
          default13gdakdv5aex
          Participant
          March 21, 2021

          Sorry, but can I ask how I can download LR v6.1 again? Thank you!

            H
            HANNAH090
            Participant
            March 21, 2021

            Is there anyway i can import dng presets on lightroom app after updating my lightroom into 6.2.0? 

            DNG presets are not working anymore - i mean there's no settings appeared on dng or raw photos. 

            please help!!!! I'm using ios 


            {Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

            B
            BUFFx2
            Participant
            March 21, 2021

            I also do. It works fine only on Android, and when IOS is used, all the color information in the DNG file disappears.

            H
            HANNAH090
            Participant
            March 21, 2021

            Someone said, it will not be available in ios and will work only on android. I hope its just a bug

            H
            HANNAH090
            Participant
            March 21, 2021

            I am having the same problem, just updated my lightroom into 6.2.0 and dng presets not working anymore. Please help!!

              I
              Ivy_90
              Participant
              March 19, 2021

              Hello Adobe,

               

              Can't you guys just delete the Lightroom 6.2.0 version from the app store? And let everyone redownload the 6.1.0 version, which was working completely fine! Many customers are complaining about not being able to use the presets. I had to issue refunds to some because of a problem beyond my control. And if this takes weeks to solve, many business owners will suffer. Please fix this asap!

                K
                Kelsey5E70
                Participating Frequently
                March 19, 2021

                Agreed! I've had to start issuing refunds to my customers as well which in a global pandemic is particularly stressful 😞

                  A
                  Anonymous
                  March 19, 2021

                  I suspended my sales, my business is closed. I pay the full adobe package to work and Adobe makes this bad update. it's regrettable!! 
                  If they do not fix this bug, I am considering canceling my subscription. 😔

                    D
                    defaultzfh0mi1hth9s
                    Participant
                    March 19, 2021

                    I am using Lightroom photo editor on iPhone, the presets that are already in Lightroom work fine, but I have downloaded user created presets online and purchased some that are DNG files, I have followed all the correct steps to add them to Lightroom, they come up in my album as a DNG file and come up in my presets but do not work, they do not change my picture at all. I'm not sure what I am doing wrong?

                     

                    {Thread title edited by Moderator}

                    Sahil.Chawla
                    Adobe Employee
                    Sahil.Chawla
                    Adobe Employee
                    March 19, 2021

                    Hi there,

                    Welcome to the community!

                    This issue has been logged as a bug and our product team is working on a fix for the same which might be out very soon. You may check and follow this conversation for any updates regarding this. https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/m-dng-imports-after-6-2-update-doesn-t-...

                    Regards,
                    Sahil

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