Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

[brendagisselle]

So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

I hope theres a way to recover my work back.

{Moderator Note: Edited the thread title, LRMI-4199043}

[JohanElzenga]

You have to give more information. What version of Lightroom? What OS? Did you do anything (like upgrading Lightroom or upgrading your OS) since last time? Anything else that might be relevant?

[MarinaIg]

Now I have lightroom for android v5.4. I had problem with the app today, it didn't work. I reinstalled it and changed the password because I forgot it. And then when I opened the app, I didn't find all my photos

[Julie5E6A]

Same thing for me!! I'm wondering if it has something to do with the new update. I just opened it like usual (didn't uninstall or anything) and most of my presets are gone it's almost like it reset to the spot I was at two ago before I made any newer presets or uploaded pictures past a certain date.

[robinbirdg]

The same thing happened to me last night, I'm missing over 300 images

[Mel Campbell Creative]

I lost 11,000+ 😔

[chaiyuth5DCB]

I have same problem, there are still photos 6 years ago ! and All presets is gone away as well !

[alf36248839]

I have just had the same problem. I pause syncing, internet plan to expensive to be constantly using data. Luckily most of the photo's where just personal stuff and folio work gets stored on a hard drive. I have permanantkly lost a dozen or so images. Wow. This is really not good adobe!!!!!!!! 2020ipad, no unusual activity, just open ed the app and everything GONE!!!!!!!!

[alf36248839]

So much for the update fixing stability issues! Losing work is not a sign of stability. will not be using LR to store images, even briefly. do the work and out towards the archive immediately.  I'm going to rant again; as a long, long time Adobe user I'm totally dissapointed! Too slow, too bloated, the whole adobe environment is so complex now, it must be nightmare for the dudes doing the actually work to improve and support their products. These are essential tools to millions of creatives!!!!! Here's a concept for you Adobe; REFORM.  

[Linda5EB7]

The same problem here - all photos after 2018 and my own and bought presets are gone. Sorry, but I am totally disappointed Adobe and expecting you finding a solution!

[Alice0D4C]

I have the same problem, logged on today and all photos between now and April 2019 are gone 😞 including presets 

[Marilena5EC2]

Same problem! Lost more than 200 new photos, and now I only can see 60 old photos that I canceled more than 1 year ago! I haven't done nothing, yesterday there were and today I open the app and they are gone! 

[Sarah5CEA]

Same problem. I spent so much money on my presets!!!! HELP

[caleigh0D4D]

Yep all my stuff is gone too. All my pictures and all my presets

[STOFMND]

Happened to me too! Updated the app and all my presets & pictures are gone. It looks like it left off from when i had the free trial and everything was getting saved in the cloud. It's been a while since I ended the trial so everything after that is GONE. So frustrating 

[ricardo ruiz]

Same problem here! i have lost all my presets and photos !! everything is gone, i wanna cry 

[Nguyễn5D58]

I have the same issue and all my presets were lost, oh my god 😞

[Elif0D4C]

Hello. I have been using the Lightroom mobile app for a while now and today I realized all of my photos in the Lightroom storage have been gone and I cannot get them back. I don't know why it happened. Can you help me? Is there a way to get my photos back?

Thank you.

Elif Yılmaz

[Guest]

Dealing with the same thing right now. I lost all my presets I paid for and everything

[Marilena5EC2]

Hi, I have the same problem... This morning I noticed that more than 200 photos are disappeared from my Lightroom library, and only I can see 63 old pictures that I canceled more than one year ago 😞 I have a free version and never had a problem before. 

[dj_paige]

Marilena5EC2: please start a new thread and describe your problem in detail and specify exactly what software and operating system you are using (we need the version NUMBER of software and of operating system and not words like "latest" or "up-to-date")

[dj_paige]

Elif0D4C: Are you talking about Lightroom Classic? If not, I think you ought to post your question in the Lightroom Mobile forum at https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?...

Kayla5E34: you are not dealing with the same thing. Please start a new thread and describe your problem in detail.

[Kayla5E57]

Aren't you just a ray of sunshine. ☺️
and yes....I am. All my photos have been deleted. 

[grantc52449889]

Just want to chime in and say that I've had a partial loss of media, only stuff which looks like it hasn't synced to the cloud has been affected. 

Adobe, was a company who produces software that is relied upon by casual, enthusiast and professional photographers around the world, how the hell did a bug like this make it through your quality control. This is frankly embarrassing. 

[Sheila0101]

I'm having the same troubles. I have been about an hour on the live chat of adobe and no one was able to help me. It's a disgrace. All the work gone. I just hope there is a way to recover that

[Raeben0101]

Seems to me Adobe has a mess to clean up...

As a software company you'd expect them to cover their tracks when updating new software. Clearly, someone was slacking.. Adobe should be held responsible for resolving this issue. Or at least come out with an explaination as to how they managed to screw up this bad. There are a lot of upset people right now, including myself, that lost tons and tons of data due to a lack of accountablity. 

FIX YOUR PROBLEM ADOBE!!!!!