generatie ai is not working

[kevin_1876]

Hello,

I’m using Lightroom with cloud functionality on a MacBook and I’m trying to remove an object using the Generative AI feature. I keep getting a message telling me to check my internet connection, even though my connection is working perfectly.

Here’s what I’ve already tried:

• Restarted Lightroom

• Restarted my MacBook

• Signed out and back into Creative Cloud

• No VPN or firewall active

• Lightroom is up to date

• Adobe status page shows no issues with Lightroom

Could you please investigate this further?

Kind regards

[kevin_1876]

Just a quick correction: the title should say "Generative AI" instead of "generatie AI". Thanks!

[Sameer K]

Hey, @kevin_1876. Welcome to the Photoshop Community. I'll help you figure this out. I've checked the account you've used for the community, and I found an active subscription. 

Has this started to happen recently? Check if Generator Remove works on Lightroom Web (https://adobe.ly/3YKTDF1). 

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[kevin_1876]

Hello @Sameer K ,

The problem occured since yesterday. I tryed it with the link you supplied. It works, but very slowly.

Regards