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Hello

I see no Lightroom subscription for your account.  It may help to try Restore Purchase: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

Or the issue may be that you have a subscription based on a different email address.  For additional help with that, or a refund, please contact Adobe Support:   
Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT