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azafrak
Participating Frequently
December 29, 2023
Question

HEIC format files open corrupted in Lightroom Mobile on iMac with macOS Sonoma.

  • December 29, 2023
  • 1 reply
  • 1645 views

I use Lightroom mobile on my Mac computer with macOS Sonoma. When you open HEIC format photos taken by Apple in Lightroom Mobile, the image is distorted.

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    December 29, 2023

    Hey, @azafrak. Welcome to the Lightroom Community. I'll need more specific info to help you figure this out.


    What exact versions of Lightroom, Lightroom Mobile, macOS & iOS devices are you working on? Was this image shot using Apple's camera app or Lightroom's in-app camera? Does this happen with all the images you've imported after this one?

     

    Would you be okay with sharing a few sample images? Upload it as an attachment here, or use a cloud file sharing option to share a link with me or via direct message in my profiles.

     

    You can go to Lightroom > Preferences > Performance > Set up 'Use Graphics processor' to OFF from Custom or Auto to determine if the issue is with Lightroom Desktop.

     

    Let us know how it goes. Thanks!
    Sameer K

    A
    azafrakAuthor
    Participating Frequently
    December 29, 2023

    Hello ,
    I am happy to be among you. Greetings to everyone.

    I thought I made some things clear, but let me elaborate further.

    • I am using the latest version of macOS Sonoma on my iMac. I think the build number is 14.2.1
    • I'm using the latest Lightroom Mobile version.
    • Photos were taken with an iPhone.
    • phone model iPhone 14 PM
    • Photographs are in Heic format
    • The GPU feature was tried in Lightroom and the result did not change.

     

    If it is necessary to explain the problem;

    Photos were taken in heic format with the iPhone's own camera application. The latest version was edited in Lightroom mobile on an iMac computer with macOS Sonoma.

    During editing, all the photos in heic format were opened in the purple color I shared before.

    There is no problem with photos in jpg format. I also open the same photo in Photoshop, everything works normally. The problem only occurs in Lightroom.

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