HEIC format files open corrupted in Lightroom Mobile on iMac with macOS Sonoma.

Forum|Forum|2 years ago
December 29, 2023
1 reply
1645 views

I use Lightroom mobile on my Mac computer with macOS Sonoma. When you open HEIC format photos taken by Apple in Lightroom Mobile, the image is distorted.

macOS

This topic has been closed for replies.

Sameer K

Community Manager

Hey, @azafrak. Welcome to the Lightroom Community. I'll need more specific info to help you figure this out.

What exact versions of Lightroom, Lightroom Mobile, macOS & iOS devices are you working on? Was this image shot using Apple's camera app or Lightroom's in-app camera? Does this happen with all the images you've imported after this one?

Would you be okay with sharing a few sample images? Upload it as an attachment here, or use a cloud file sharing option to share a link with me or via direct message in my profiles.

You can go to Lightroom > Preferences > Performance > Set up 'Use Graphics processor' to OFF from Custom or Auto to determine if the issue is with Lightroom Desktop.

Let us know how it goes. Thanks!
Sameer K

A

azafrakAuthor

Participating Frequently

Hello,

You asked for information from me, I presented this information to you, but you did not respond 🙂
Is there any progress regarding the issue? @Sameer K

Jim Wilde

Community Expert

I did not send a sample of the photo, because this problem also occurs with any HEIC extension photo. I am sharing the screenshot below. You can see what photos with HEIC extension look like. Isn't this a clear enough example?

The reason I say Lightroom Mobile is that Lightroom Mobile and Lightroom Desktop versions are cloud-enabled. But yes, the correct pronunciation would be Lightroom Desktop (Cloud Enabled).

But I think it is clear which version I am using in the screenshot I shared and in my next message?

Coming to your question, I transferred the photo from iPhone to macOS via airdrop. I also downloaded it from Google photos, but nothing changed. The problem still persists.

People trying to help on these forums don't ask for sample images to be provided without good reason. Yes, we can see that the images are wrong on your system, but in the absence of widespread reports of the same problem from other users we need to figure out if the issue is a problem with the software or if the images themselves are somehow corrupt. I can't speak for @Sameer K, but I imagine that's what he was trying to establish when he asked for some sample images.

Do you have Lightroom Mobile installed on your iPhone? If so, if you import one of those images into LrM, does it show the same issue?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded