HEIC format files open corrupted in Lightroom Mobile on iMac with macOS Sonoma.

Forum|Forum|2 years ago
December 29, 2023
1 reply
1645 views

I use Lightroom mobile on my Mac computer with macOS Sonoma. When you open HEIC format photos taken by Apple in Lightroom Mobile, the image is distorted.

macOS

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Sameer K

Community Manager

Hey, @azafrak. Welcome to the Lightroom Community. I'll need more specific info to help you figure this out.

What exact versions of Lightroom, Lightroom Mobile, macOS & iOS devices are you working on? Was this image shot using Apple's camera app or Lightroom's in-app camera? Does this happen with all the images you've imported after this one?

Would you be okay with sharing a few sample images? Upload it as an attachment here, or use a cloud file sharing option to share a link with me or via direct message in my profiles.

You can go to Lightroom > Preferences > Performance > Set up 'Use Graphics processor' to OFF from Custom or Auto to determine if the issue is with Lightroom Desktop.

Let us know how it goes. Thanks!
Sameer K

A

azafrakAuthor

Participating Frequently

Hello,

You asked for information from me, I presented this information to you, but you did not respond 🙂
Is there any progress regarding the issue? @Sameer K

A

azafrakAuthor

Participating Frequently

People trying to help on these forums don't ask for sample images to be provided without good reason. Yes, we can see that the images are wrong on your system, but in the absence of widespread reports of the same problem from other users we need to figure out if the issue is a problem with the software or if the images themselves are somehow corrupt. I can't speak for @Sameer K, but I imagine that's what he was trying to establish when he asked for some sample images.

Do you have Lightroom Mobile installed on your iPhone? If so, if you import one of those images into LrM, does it show the same issue?

I understand. My intention is not to not send the photo, I just didn't send it because I thought the problem seems to be here and it happens in every HEIC photo. But I will send it to you.

I don't have any problems with the mobile version, only the desktop version has a problem.

The beginning of the problem is as follows:
If I transfer the HEIC extension photo to my iMac and then open it in the Lightroom Desktop version, the photo has a problem.
But if I add the same photo to Lightroom Mobile on my iPhone and then open it in the Lightroom Desktop version on my iMac via the cloud, there is no problem.

I am adding 2 photos. One of them was backed up to the cloud with Lightroom Mobile and opened in the desktop version. The other photo was airdropped from iPhone to iMac and opened in Lightroom Desktop version.

@Jim Wilde @Sameer K

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