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azafrak
Participating Frequently
December 29, 2023
Question

HEIC format files open corrupted in Lightroom Mobile on iMac with macOS Sonoma.

  • December 29, 2023
  • 1 reply
  • 1645 views

I use Lightroom mobile on my Mac computer with macOS Sonoma. When you open HEIC format photos taken by Apple in Lightroom Mobile, the image is distorted.

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    December 29, 2023

    Hey, @azafrak. Welcome to the Lightroom Community. I'll need more specific info to help you figure this out.


    What exact versions of Lightroom, Lightroom Mobile, macOS & iOS devices are you working on? Was this image shot using Apple's camera app or Lightroom's in-app camera? Does this happen with all the images you've imported after this one?

     

    Would you be okay with sharing a few sample images? Upload it as an attachment here, or use a cloud file sharing option to share a link with me or via direct message in my profiles.

     

    You can go to Lightroom > Preferences > Performance > Set up 'Use Graphics processor' to OFF from Custom or Auto to determine if the issue is with Lightroom Desktop.

     

    Let us know how it goes. Thanks!
    Sameer K

    A
    azafrakAuthor
    Participating Frequently
    January 11, 2024

    Hello,

    You asked for information from me, I presented this information to you, but you did not respond 🙂
    Is there any progress regarding the issue? @Sameer K 

    A
    azafrakAuthor
    Participating Frequently
    January 11, 2024

    Thanks for the extra details, from which it would appear that the problem is happening during (or as a result of) the Airdrop transfer of the HEIC files. I've just tried that Airdrop workflow with HEIC images from my iPhone 15 Pro Max, without any problem....but I'm running Ventura on my Mac, not Sonoma, so not an exact comparison. I would expect that Adobe or one of our users here would have access to the exact same setup as you, so could test that and report back.

     

    The screenshots you've sent don't really help, but what I imagine Adobe would like is to have two versions of the same HEIC file....the original from your iPhone, and the airdropped copy from your iMac. Can you dropbox or wetransfer those and either post the link here or send it via PM to @Sameer K. 


    I sent the original photos via Google Photos via private message? Didn't you get my message?

    I'm sending it again via Google Drive. Also, I transferred the photos to my computer in other ways other than just airdrop, but the result is always the same.

    I had this problem in Sonoma, I did not have such a problem in Ventura.

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