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azafrak
Participating Frequently
December 29, 2023
Question

HEIC format files open corrupted in Lightroom Mobile on iMac with macOS Sonoma.

  • December 29, 2023
  • 1 reply
  • 1645 views

I use Lightroom mobile on my Mac computer with macOS Sonoma. When you open HEIC format photos taken by Apple in Lightroom Mobile, the image is distorted.

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    December 29, 2023

    Hey, @azafrak. Welcome to the Lightroom Community. I'll need more specific info to help you figure this out.


    What exact versions of Lightroom, Lightroom Mobile, macOS & iOS devices are you working on? Was this image shot using Apple's camera app or Lightroom's in-app camera? Does this happen with all the images you've imported after this one?

     

    Would you be okay with sharing a few sample images? Upload it as an attachment here, or use a cloud file sharing option to share a link with me or via direct message in my profiles.

     

    You can go to Lightroom > Preferences > Performance > Set up 'Use Graphics processor' to OFF from Custom or Auto to determine if the issue is with Lightroom Desktop.

     

    Let us know how it goes. Thanks!
    Sameer K

    A
    azafrakAuthor
    Participating Frequently
    January 11, 2024

    Hello,

    You asked for information from me, I presented this information to you, but you did not respond 🙂
    Is there any progress regarding the issue? @Sameer K 

    A
    azafrakAuthor
    Participating Frequently
    January 12, 2024

    Thanks for sharing the sample images. I've imported the photos on an iPad Pro and at least 3 different Mac machines, but the issue does not appear here.

     

    Please share a screenshot of Lightroom > Preferences > Cache. 

    Thanks!
    Sameer K

     

     


    Sure,

     

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