HEIC support after HEVC and HEIF windows extensions installed

[Guest]

I installed HEVC and HEIF official microsoft windows extensions and now my computer supports .heic files. Windows can now open .heic images with Photos application or Widows Photo Viewer.

I thought that I would solve the problem with Lightroom, but when I select .heic files in Lightroom it says there is no supported file to import.

How can I solve this?

[defaulti9z6cguy9i0i]

I have the same problema, any suggestion?

[Rob_Cullen]

My Lightroom imports HEIC files no problems.

What version number of Lightroom are you using?

[defaulti9z6cguy9i0i]

I m using 10.3 version

thanks in advance 

[Rob_Cullen]

Lr-Classic v10.4 supports HEIC-

Here in Classic:

[defaulti9z6cguy9i0i]

I am going to update and I'll tell you

thanks

[defaulti9z6cguy9i0i]

i already have the 10.4 version updated.

When i try to import photos from one folder, only appear the jpg files, not the heic files.

I must say that i can see wihout problems this photos in the windows viewer.

I don know

[defaulti9z6cguy9i0i]

Any news?

[Jao vdL]

From what camera are the files? I think it only supports them from iOS devices: https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

[defaulti9z6cguy9i0i]

They are from an iPhone 12 Pro 

[Jao vdL]

Are you on windows 10? I believe that is the minimum version required.

[defaulti9z6cguy9i0i]

Yes. I'm in windows 10 and in Lightroom 10.4

[Jao vdL]

Than I don't know why it won't work. Should work for sure.

[defaulti9z6cguy9i0i]

I can't understand too. It's muy first time in Lightroom because I came from Mac. And now the problem is than I can't see more than 30000 pics. Pics that I don't have problem whit the standard photo viewer in windows 10