Help: I cannot open pictures from LR in PS on new Windows on Arm laptop

Forum|Forum|1 year ago
August 10, 2024
2 replies
365 views

In my workflow I edit pictures in Lightroom and then open them in Photoshop. Unfortunately I always get an error message "cannot open Photoshop" on my new CoPilot+ Microsoft Surface Pro 11 (Windows on Arm) and the picture will not open in PS. It's really a pity as otherwise the Surface Pro is really great for editing on the go.

Are there any walk arounds?

Windows

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K

kamilk53381215

Participating Frequently

Unfortunately, this feature doesn't work at the moment. We'll have to wait for Adobe to fix it. Alternatively, we could submit a feature request to speed up the process.

F. McLion

Community Expert

What is the source and file format of the picture?

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M

martinz607227Author

Participant

Either Sony raw files ARW from a Sony A7R IV or Nikon raw files NEF from a Nikon Z8. All files are in the cloud and not stored locally.

F. McLion

Community Expert

Are these compressed NEF's?

There are reports about issues with compressed NEF's on ARM. Maybe, it's related to that when trying to roundtrip to PS.

Can you please try the same with an uncompressed NEF, just to rule this out?

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