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Question

How do files end up corrupted or lost with Cloud?

Forum|Forum|2 years ago
April 4, 2023
3 replies
3139 views

Anyone else have an issue with photos in Lightroom no longer being editable? Apparently I've 'lost' the originals and can no longer edit a ton of the photos that were imported. Could it be related to an update?

Thoughts, Adobe?

macOS

This topic has been closed for replies.

Will25613707z489Author

Participating Frequently

I'm inquiring with my IT department regarding any firewall issues, but the App works fine on my laptop, while on the same network. Perhaps it's something with the Mac OS? I'm on Monterey, 12.6.2 on the desktop (11127" 2017). and Monterey 12.5 on the Macbook Pro (2021).

Still feel like it's a connection issue. So we'll see. Unless someone knows of a bug that makes connection off.

Julie k

Participating Frequently

I'll reply to you offline to get some further diagnostic info.

Will25613707z489Author

Participating Frequently

@Julie Kmoch & @Jim Wilde,

Thanks for your help on this. It did ultimately end up being the firewall on the ethernet cable connection. Things are restored!

Will25613707z489Author

Participating Frequently

I've uninstalled and re-installed the app, and still have the issues when trying to export out a jpg.

Jim Wilde

Community Expert

Can you post a screenshot of the Sync Status of one of the images that you are having trouble with (you'll find the Sync Status for individual imaghes at the bottom of the right-hand panel when you have the Info tab selected).

Also, you say that the app "seems to be synced"....what exactly does it say when you expose the sync info by clicking on the Cloud icon top right?

Will25613707z489Author

Participating Frequently

Below is the Sync Status from the upper right cloud in the desktop app showing the sync is up to date.

Jim Wilde

Community Expert

Could you post some screenshots which clearly show the problems that you are experiencing. I don't understand what you mean when you say that some originals have apparently been lost, so a screenshot would probably help.

Also, please confirm the Lightroom version number that you are using.

Will25613707z489Author

Participating Frequently

I'm using version 6.2.

Images:

When trying to export, it can't download.

Same with trying to Open in Photoshop.

Side EDIT panel is greyed out and none of the sliders work on many of the images.

Seeing my lightroom photos online in Creative Cloud, they are there.

Jim Wilde

Community Expert

Check the sync status in the Lightroom desktop app (click on the cloud icon top right). All the indications are that Lightroom is not syncing with the cloud, so cannot download the original for exporting or editing.

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