We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
My cloud is full on 20GB of storage on my images.
I didn't really want them backed up to the cloud in the first place.
I want to download them back to my local drive > How do I do this?
I'm unhappy with the new version of Lightroom mobile on my desktop but
cannot get the old cc version to work.
I have tried uninstalling and reinstalling but I just keep getting
error when I try to start it/
I primarily use Lightroom classic on my Windows desktop. I would to sync some of my photos with my mobile CC apps to see how they will look on different platforms and adjust them with LR CC. I followed the "delete permanently" instructions in the prior posts to free up all cloud space. That removed my photos from the cloud but did not clear my reported 19.4GB of 20GB allotment used in my CC photo plan according to my account web page view. I then went to my assets cloud page and deleted all files and folders. That still did not change my reported usage. My Lightroom Classic does show 0GB of 20GB used as I wanted it to. However, I am still showing 19.4 GB being used on my mobile and CC apps. I have Lightroom mobile on my iPad and Android phone as well as CC on my desktop. I waited 18 hours to see if the system would respond after some time had passed but that did not happen.
At this point, I have no photos or assets in my could account yet my usage still shows almost full. Why the discrepency on the same cloud account? What am I missing?
Thanks in advance,
Update: It took over 24 hours for my cloud usage to reflect the empty deleted files usage. Thanks to you folks I now have a clean slate. Cheers 🙂
Ok, I was having the same issue, deleted a bunch of photos but cloud storage was not reflecting any change. I was about to delete the Lightroom Library but so glad I saw your post before I clicked on that button. I'm on the 1TB storage plan, I still have around 150GB left of free space, so I can manage 24 hours. Whew, Adobe doesn't make this easy. Not gonna lie, if Apple brought back Aperture + iCloud, I would drop Adobe in a heart beat.
Info is a bit outdated - click on profile on the right rather than LR on the left, (for those who may be looking as of Oct 2020) but it worked. Thank you!
So I deleted a bunch of photos from Lightroom CC but my cloud storage was not reflecting any changes. I waited more than 24 hours and nada. Then I went to Lightroom Classic and started deleting collections and bam, I started getting more storage instantly. So even if you delete photos from Lightroom CC or Lightroom Mobile,if you have Collections on Lightroom Classic synced to the cloud they'll still take up storage.
It says access denied when I do that. How am I supost to use Lightroom now?
Copy link to clipboard
now it seems that I have to write a sentence to delete but it didn't work. The delete button is unclickable.
Thank you for your answer