• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How do I get a refund?

New Here ,
Jun 22, 2021 Jun 22, 2021

Copy link to clipboard

Copied

All of these changes made to the app and I'm confused and frustrated. What happened to the original presets?! 

It looks like I've paid for presets that I already have in my iPhone camera. 

how did I get a refund? I was loving the app before and now I really hate it

Views

94

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

Copy link to clipboard

Copied

LATEST

Hi @kilah5C2D 

I don't see a Lightroom subscription for your account, so I'm guessing you are using the free Lightroom app with presets that you paid for from 3rd parties.

 

The Presets and Profiles buttons moved locations on the Edit toolbar.

Tap Presets, and switch from Premium to the Library tab, and scroll down until you see User Presets--your presets should be there.

All your existing presets should still exist, unless you use the free version of the Lightroom mobile app and have deleted/reinstalled the app (files will be lost because the free app does not sync anything to cloud storage/backup).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines