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How do I get a refund?

New Here ,
Jun 22, 2021 Jun 22, 2021

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All of these changes made to the app and I'm confused and frustrated. What happened to the original presets?! 

It looks like I've paid for presets that I already have in my iPhone camera. 

how did I get a refund? I was loving the app before and now I really hate it

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Mobile, Presets or profiles

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi @kilah5C2D 

I don't see a Lightroom subscription for your account, so I'm guessing you are using the free Lightroom app with presets that you paid for from 3rd parties.

 

The Presets and Profiles buttons moved locations on the Edit toolbar.

Tap Presets, and switch from Premium to the Library tab, and scroll down until you see User Presets--your presets should be there.

All your existing presets should still exist, unless you use the free version of the Lightroom mobile app and have deleted/reinstalled the app (files will be lost because the free app does not sync anything to cloud storage/backup).

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