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MontyMontgomery
Inspiring
October 23, 2018
Answered

How to generate a logs/feedback file on an IPad

  • October 23, 2018
  • 1 reply
  • 559 views

I have been communicating with Adobe support.  I received an email asking for a “logs/feedback file“

I was told to press and hold the LR logo in the upper left of my screen.  I do not have a logo in the upper left.  I contacted Adobe through a chat, After 30 minutes without an answer I was disconnected.

I am hoping someone here can help speed things along (it has been a week without resolution). 

Does anyone know how to generate a logs/feedback fille?

iOS 12.01

LRCC  v4.0.0 E605D9

THanks

Monty

    This topic has been closed for replies.
    Correct answer JohanElzenga

    Tap on the three dots in the upper right corner. Then choose ‘Settings’, followed by ‘Help & Support’. Now press and hold ‘Access our Support Forum’. It will take a few seconds, but then an email will come up with the log already attached.

    1 reply

    JohanElzenga
    Community Expert
    JohanElzengaCommunity ExpertCorrect answer
    Community Expert
    October 24, 2018

    Tap on the three dots in the upper right corner. Then choose ‘Settings’, followed by ‘Help & Support’. Now press and hold ‘Access our Support Forum’. It will take a few seconds, but then an email will come up with the log already attached.

    -- Johan W. Elzenga
    M
    MontyMontgomeryAuthor
    Inspiring
    October 25, 2018

    Thank You! That worked perfectly!

    Monty

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