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Michael26370183l0em
Participant
September 30, 2022
Question

How to re-register Lightroom in new Adobe account.

  • September 30, 2022
  • 1 reply
  • 191 views

I deleted my account because of a compromised email account. I registered a new account but am unable to re-register Lightroom. "That serial number is already in use." How to fix?

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1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
September 30, 2022

TBMK- You only needed to change your email address in your original account.

https://helpx.adobe.com/manage-account.html

By registering a "new account" you are seen (by Adobe) as a totally different client that cannot use the Serial Number associated with your 'old' account.

You will need to contact Adobe support for a chat.

! Contact Customer Care

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
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