How to recover Lighroom Images

Forum|Forum|4 years ago
November 12, 2021
3 replies
433 views

I just moved from a personal to business account and all the images in my lightroom have now disappeared. How would I recover them? Thank you

macOS

This topic has been closed for replies.

Theresa J

Community Expert

Your images are connected to the account log in. Unfortunately Adobe doesn't "move" accounts for users. You now how two accounts, your old personal one, and the new business one.

Several options have been provided here for you but the most important part is that you have the login information for both accounts and are able to log into each of them separately. When you sign back into your original personal account, you will find all of your images.

Rob_Cullen

Community Expert

This thread is now in the Lightroom-Ecosystem 'community'.

TBMK I believe you will need to-

1) Use the Adobe Downloader App to retrieve your photos from your personal account, then

2) Add (Import) the photos to your business account.

DOWNLOAD CLOUD PHOTOS

Note: Enterprise IDs are not supported.

edits made to the raw images are written into the XMP sidecar files that accompany the downloaded raw files.

Or you can Export all images from your personal account, as mentioned in this link:

The "Downloader" App is more convenient as it preserves Date-based Folders.

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/adobe-lightroom-account-change/td-p/11688553

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

Jim Wilde

Community Expert

Or you can Export all images from your personal account, as mentioned in this link:

The "Downloader" App is more convenient as it preserves Date-based Folders.

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/adobe-lightroom-account-change/td-p/11688553

Rob, the Downloader might be more convenient, but it currently has a major flaw....specifically it does not download any metadata that has been added in the cloud. So any keywords, titles, captions, location data, etc. that had been added using any of the cloud apps would not be recovered using the Downloader. Exporting "as Original" is currently the only safe way to preserve all data, IMO.