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Syazwani5E47
Participant
October 17, 2020
Answered

How to Retrieve Missing Photos

Hi,

I uninstalled LR Mobile previously and when I install it again all the photos in the library were gone. Kindly help to advise on how to retrieve the missing photos again. Thank you.

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Jim Wilde
Jim WildeCorrect answer
Community Expert
October 18, 2020

If using the free version of LrMobile, any photos you add/import are only stored locally on the device in the app space. If you then delete the app from the device, the operating system removes it entirely, including the cached photos. The only way you can get them back is if you had backed up the device (iTunes or iCloud) before deleting the app, so that you should be able to restore the app and the photos from the backup.

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6 replies

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
October 18, 2020

Which Lightroom Version Number?

Free, Premium, Adobe Subscription?

Which Device?

See a similar forum thread:

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-photos-and-purchases-are-gone/m-p/11502044#M11226

 

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Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .
Syazwani5E47Author
Participant
October 18, 2020

Currently using version v.5.4.2 25D6E5, free LR Mobile on iPhone 11 Pro. Thanks for your reply.

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Jim Wilde
Community Expert
Jim WildeCommunity ExpertCorrect answer
Community Expert
October 18, 2020

If using the free version of LrMobile, any photos you add/import are only stored locally on the device in the app space. If you then delete the app from the device, the operating system removes it entirely, including the cached photos. The only way you can get them back is if you had backed up the device (iTunes or iCloud) before deleting the app, so that you should be able to restore the app and the photos from the backup.

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