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vipivarghese
Participant
March 14, 2025
Question

I am getting tis error when opening Lightroom

  • March 14, 2025
  • 1 reply
  • 397 views

 

    1 reply

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    March 14, 2025

    Hi @vipivarghese! Welcome to the community!

    Could you let us know what version of Lightroom you're using? Also, it would be great if you could check for any system updates on your machine. Just type "Check for updates" in the Windows Start Menu, and if there are any updates pending, please download and install them. After that, restart your computer and relaunch Lightroom.

    Let me know if this helps! 

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    V
    vipivargheseAuthor
    Participant
    March 15, 2025

    Hi @Aleke, Thanks.

    I am using Lightroom 8.2. There is no system update pending. Lightroom is working fine on my laptop. but this error is showing only on the desktop. This is what the home screen of Lightroom looks like now.

    I uninstalled and reinstalled lightroom several times. But the error persists.

    Thanks for helping,

    Vipin

     

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    March 17, 2025

    Hi @vipivarghese! I understand the frustration. How are you reinstalling Lightroom? If you haven't yet, I recommend trying this method for a clean install of Lightroom one more time to see if it helps:

     

    1. Close Lightroom.
    2. Restart your computer.
    3. Use the Adobe Creative Cloud App to uninstall Lightroom.
    4. Restart your computer again.
    5. Install Lightroom via the Creative Cloud App without launching any other programs.
    6. Restart your computer once more.
    7. Launch Lightroom and wait for 5 minutes.


    If that doesn't resolve the error messages, I suggest resetting the preferences:

    1. Close Lightroom.
    2. Hold down [Alt/Opt] + [Shift] while restarting Lightroom.
    3. Overwrite the Preferences when prompted by the dialog.
    4. Close Lightroom again.
    5. Restart Lightroom.

    This procedure might change your local storage location, so please review this setting after resetting preferences.

    Let me know how it goes! Thanks!
    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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