I can't add pictures to Photoshop Lightroom

Forum|Forum|7 years ago
January 23, 2019
3 replies
14404 views

I downloaded the free trial of lightroom so i can try it out. For some reason I can't add any pictures. None of the features are working

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Wyatt0D45

Participant

I wanted to share my solution to this problem in the hope that it helps someone else at some point. I too encountered this problem, tried all the solutions in the various forum posts, videos, etc. In an effort to get done what I was trying to do, I tried another editing app I have and it threw up a couple errors regarding access permissions to various files and folders. Upon checking the permissions for those folders, I found the account I was operating was not listed as having read/write permissions for the folders and files. I then checked my Lightroom folders and files and found the same thing. I proceeded to add access to the account I was using for all the folders and enclosed items (i.e. files and other folders) and I relaunched Lightroom. I was then able to use both "Add photos" command from both the window and menu.

Hope this helps someone else. Cheers.

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Cindy5C0C

Participant

Thank you very much. That fixed it for me, too I think, although the settings were the same for Photoshop and Illustrator which both open and run without issue. Instead of trying one by one, I allowed R/W for Everyone, and for each individual account. After it worked, I reverted everything back so that "system" an "admin" have r/w access, and read-only for Everyone, and it still works ok.

One note, which may or may not help somebody is that I was originally opening it from Spotlight Search, and when it finally worked I had opened it from the Creative Cloud app after restarting it. Not sure if there was a mismatch with the license or something else, but could be worth trying all those things if nothing else works.