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Participant
March 17, 2022
Question

I'd like to get a refund for my subscription to the Lightroom app.

  • March 17, 2022
  • 1 reply
  • 183 views

Hello, I downloaded and used the Lightroom application the other day. However, when I tried to apply the filter I wanted, a window popped up asking me to update it to premium. At that time, I turned it off by pressing any button, but I paid for a one-year subscription. A few hours ago, I saw that 66,000 won was paid. I don't want to subscribe. Please give me a refund.

 

my mail address: [edited by moderator for privacy]

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1 reply

Adobe Employee
March 17, 2022

Hello @수민23639955xk99 

Apple owns iOS subscriptions, and you must contact Apple Support for a refund as they control transactions.  Please explain your situation to them.  Apple Support is usually very understanding, and may be able to help you.

 

https://www.apple.com/contact should show information on how to reach Apple Support

 

Edit: Apple has a support page with info on "How to request a refund"

https://support.apple.com/en-us/HT204084