Skip to main content
Participant
October 7, 2021
Answered

I got a new phone

  • October 7, 2021
  • 1 reply
  • 420 views

I got a new phone and now i cant recover my account?? I use the same accounts to log on so ?

This topic has been closed for replies.
Correct answer Michael J. Hoffman

Do you have a paid subscription? The free version doesn't sync to the cloud and you would have to restore from a backup. See this help page for details:

https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

 

1 reply

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity ExpertCorrect answer
Community Expert
October 7, 2021

Do you have a paid subscription? The free version doesn't sync to the cloud and you would have to restore from a backup. See this help page for details:

https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

 

Rene5E77Author
Participant
October 11, 2021

Hello?