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Aubrey5E82
Participant
December 8, 2022
Question

I have the 1TB creative cloud plan, but Lightroom Mobile only allows me 20GB. How do I fix this?

  • December 8, 2022
  • 3 replies
  • 668 views

Basically what the post says above. I have the 1TB photography adobe plan, but I can only have 20GB into Lightroom. Help please!

This topic has been closed for replies.

3 replies

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
December 9, 2022

Even the 'error' message looks weird!! if you only have one subscription.

It makes two statements-

1) You already own Lightroom plan with 1TB

2) You own Photography Plan (20GB)

As Rikk advises- contact customer care.

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    December 9, 2022

    Is it possible that you purchased two separate subscription plans with two different emails?

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    December 8, 2022

    I've reviewed the account associated with the email address you've used for this forum and find that it has only the 20 GB plan. 

    I would recommend contacting Adobe Customer Care to confirm/change your account. 

    Rikk Flohr: Adobe Photography Org
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