I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

Hello @Jayathi264177219q5l 

I see a valid 40GB LR Android subscription for your account.  Is this working for you now?  Does relaunching the app, or signing out and back in help?

Hello @hillsshaun 

Indeed, I see no subscription for the Adobe ID you used to post for help.  Please try Restore Purchase:

https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

Hello

I see a valid Lightroom Mobile subscription for you.  Is this now working OK for you?  If not, please confirm you are signed in using the same email address you used for the forums here.

Hi Beggiocici

I do apologize for the trouble.  Can you check the app again?  It should show as subscribed now.

Hi Marco

Let me ask some questions to try to narrow down the problem and offer suggestions... Do not delete the app if you have images in Lightroom's local storage on your device that you will wish to upload to Lightroom cloud storage.

Are you on Android or iOS? 

Have you update to the latest version of Lightroom?  Does signing out and back in help?  

Do you see an error message when you try to purchase?  If so, what does it say?  

Hi Tim

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

Hi Israel, Could you have a look under your iOS subscription settings and let me know if there is an Lr Premium entry listed under subscriptions.  Just navigate to iTunes&App Store entry listed under iOS settings and long-tab your apple id which brings up the option to view your apple-id. From there have a look at the Subscription section and in addition double check  if your payment information is still up-to-date.

Hope this helps. - Guido/ Lr Mobile QE

Hi Amy, please double check that you are sign-in with the same Adobe-id which you use for this forum. This is the one which has the correct Lr Mobile subscription applied. Hope this helps - Guido/ LrMobile QE

Hi Kyle

I see you have a cancelled subscription.  Perhaps your iTunes payment details changed?  Can you confirm there is still an active subscription in iOS Settings > iTunes & App Stores > Apple ID > View Apple ID > Subscriptions.  If there is an active Lightroom subscription shown there, please try Restore Purchase in the Lightroom app's Settings and be sure to use the same device that made the subscription.  Why is this important?  Our iPhone and iPad apps are different apps in the app store.  Your purchase in iTunes is linked to a specific app, so a purchase made on iPhone may have difficulty restoring purchase on iPad.

If that's not the cause of the issue, perhaps you are signed into Lightroom using an email address that's not the same one you use to sign into the forums?  In that case, Restore Purchase will only work for the email ID you used to sign in on the forums here.

If you're still blocked after exploring these suggestions, please reply back and let us know!

--Charlie

Could you try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

Afterwards start the renewal (via Restore Purchases") process from within LrMobile again and once prompted add your apple-id and credentials.  Hope this helps. - Guido/ Lr Mobile QE