Skip to main content
NoahCars
NoahCars
Participant
April 7, 2018
Question

Import button greyed out why?

  • April 7, 2018
  • 3 replies
  • 5775 views

The other day i just got Lightroom downloaded and was exited to use when i couldn't click the import button, it was greyed out. I've tried reseting the prefereces but it didn't do anyhting.

Thanks Noah

    This topic has been closed for replies.

    3 replies

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    May 12, 2019

    If you are logged on, Quit all Adobe applications, log off from the creative cloud app, and log back in. Also make sure the creative cloud app itself is fully updated.

    P
    philz40620612
    Participating Frequently
    October 19, 2019

    That doesn't work.

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    May 12, 2019

    The import button looks like a plus and is called "add photos" in Lightroom CC. You are probably talking about Lightroom Classic which is a different beast. If the import button in Classic is greyed out it usually means you are not logged onto Creative Cloud. You can log on by starting the creative cloud app and logging on.

    P
    philz40620612
    Participating Frequently
    October 19, 2019

    That didn't work.

    Akash Sharma
    Akash Sharma
    Legend
    April 10, 2018

    Hi Noah,

    Sorry that you cannot import images to Lightroom because the "Import" button is grayed out.

    Could you please let us know which exact version of Lightroom are you using? Lightroom Classic CC or Lightroom CC?

    Please provide a screenshot of the import window in Lightroom so that can help you better.

    Regards,

    Akash

    F
    fsfdddddddddd
    Participant
    June 4, 2018

    I'm having the same issue and I'm using Lightroom CC latest version. I've tried importing it in Lightroom Classic CC and it works pretty fine but the import button is greyed out every time I launch it. Here's what I have tried.

    1. Resetting preferences

    2. Reinstalling it

    3. Inserting SD card to import images

    4. Directly attach the camera to the PC to import.

    I'm using a Nikon D7200.

    The plus button is greyed out, along with the option in the drop-down menu of 'File'. I even tried Ctrl+Shift+I and that too was as useful as this software is to me right now.

    What am I supposed to do with this purchase?

      cagr0502
      cagr0502
      Participant
      May 7, 2019

      I'm having the same issue. Also use the same camera Fireflyfquifu

      Can someone help?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices