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Brode2
Known Participant
April 21, 2021
Question

Import from camera roll not working

  • April 21, 2021
  • 1 reply
  • 572 views

New IPad Air running OS 14.4.2, I am unable to import photos from camera roll by clicking on the import icon in lower right corner of LR mobile screen.  I can SEND a photo TO LR from camera roll by clicking on the share icon in camer roll app.  I have tried rebooting iPad with no success, but am trying to avoid deleting and re-downloading the LR app for fear of losing all my data.  Anyone run into a similar problem?

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1 reply

Jim Wilde
Community Expert
Jim WildeCommunity Expert
Community Expert
April 21, 2021

You may not yet have given Lightroom access to Photos (a recent iOS change). Open the phone's Settings>Privacy>Photos>Lightroom menu and check the All Photos option.

B
Brode2Author
Known Participant
April 21, 2021

Jim,

 

That's the obvious place to look, but unfortunately that's not the problem.  It is checked correctly.  When i try to import, it flashes to camera roll, then to the same edited image, and not necessarily the last image edited, but just one in particular.  I might try deleting that image and see what happens.

B
Brode2Author
Known Participant
April 28, 2021

No, it does not help to reselect and import.  I tried contacting Adobe and talked with someone in India, which was frustrating, to day the least.  Absolutely no help there.  I even tried deleting the app from my Ipad and re-downloading it.  No change.  I did have one success, however.  When I click on the import from Camera Roll icon in LR, it briefly flashes to Camera Roll then immediately back to the next to last image in the All Photos album.  If I tap on Camera Roll quickly before it flashes back to LR, it stops on Camera Roll, and I can select the image I want to import, and it imports correctly.  I have to tap real fast though, as it flashes back and forth within a second or so.  Weird!  My other work around option is to import into any other existing album in LR, then move it to the All Photos album.  


Still does not work correctly.

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