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Import issues

New Here ,
Oct 17, 2024 Oct 17, 2024

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Hi. I use the app Lightroom on my phone (Google Pixel 8 Pro and Samsung Galaxy S23 Ultra). For over a month I have been having a new issue with Lightroom. I am unable to import images directly from my One Drive files into Lightroom. Each time I attempt to do so a warning message in red pops up in the Lightroom app saying "Could not open an editable version of the photo. Please go back and try again". All the files are in RAW format, not edited whatsoever. The camera I use is a Nikon D5300.

 

I have to 3 steps in order to have my One Drive Files into Lightroom. 

 

Step 1. I download the image I want into my device (phone) Will call this (File 1). 

 

Step 2. I have to make a copy of the same file I downloaded in order for the image to look the same as the original photo (File 2), otherwise if I end up importing (File 1) that I downloaded; the image will appear darker in Lightroom. The copy (File 2) appears how it looks in One Drive.

 

Step 3. Import the copy (File 2) into Lightroom. The copy was made in Google Photos of my mobile device.

 

This is the only way that I can import my files into Lightroom from One Drive. It has cause so many issues for me. I can no longer edit the same as I use to. All of my presets that I've worked so hard to make in the past years are pointless; due to the original photo being darker in Lightroom.

I have the most recent update for Lightroom. This problem wasn't here before. What went wrong? How can I fix this issue on my mobile devices?

 

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