Imported photos not showing (Windows 11)

Report · Mar 07, 2025

Hi all,

I'm having issues with the imported photos in LR version 8.2 (windows 11 laptop). Not sure how to solve this.

I've imported several pictures, but he doesnt show the imported photos. I can, however, scroll down. You can also see there are more then 500 photos in the folder:

I was clicking around on the preview, I clicked on the compare modus and after that the icons stayed on the screen, no matter what preview modus I clicked on:

I was looking up some stuf about how to solve this and when I came back, I had this white screen:

I already emptied my cache in LR itself en restarted. Didn't work. Tried to locate the LR folder, but I have no idea what files to remove in order to solve this.

Does someone know what I can do to solve this? Thanks so much in advance!

Report · Mar 07, 2025

Edit: I also uninstalled and reinstalled LR, didnt work. But the straneg thing is, I can see the photo when using the presets adjustments, but it just keeps showing this and does nothing else. Somethings wrong with the preview screen i guess?

Report · Mar 12, 2025

Hey, @Proximus Gaming. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

Please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

Does this happen after a series of steps, or have you installed Lightroom for the first time on this machine?

You can set GPU performance in Edit > Preferences > Performance > disable GPU usage. This might also be similar to what is being discussed here: https://adobe.ly/3DCWsk4;

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

Report · Mar 14, 2025

Hey, @Sameer K,. Thanks for your reply! I've taken a look at the topic mentioned and I guess I have the same issue indeed! I followed the steps you mentioned, quit LR and reopened it, but results are still the same.

I've added the system info in an attached file. I'm using Lightroom on 2 difference laptops and on my other device it does work as it should be. Only the new one doesnt work unfortunally. Not sure why.

Thanks for the help so far!

Report · Mar 14, 2025

Also, when i openend the performance tab, this is what it said btw (Translation: The GPU has encountered an unrecoverable error.)

Report · Mar 18, 2025

Thanks for sharing the System info. Your machine has two GPUs: the power-saving Intel UHD Graphics and the high-performance Nvidia RTX 4070.

Please try these two suggestions:
1 - Update the graphics drivers using Intel's auto-detect program, as Nvidia's drivers are fairly recent.

2 - Follow step 6 in the content here to configure the default GPU for Lightroom: https://adobe.ly/49YQSCI

After you update the GPU drivers, try the steps below and check how it goes. The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Launch Lightroom again.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

Report · Mar 18, 2025

Hi! I'm having the same issue but on Mac.
Yesterday it was working perfectly well. I didn't change anyting since then.
To fix I tried updating and uninstalling + installing again. Didn't work.

Report · Mar 18, 2025

Contrary to OP I cannot see anything when I go to "Profiles". I was able to see number of pictures, but now it does not show any (my LR apps on other decives shows them as they were).

"Personen" section times outs after 2(?) minutes with error as in screen shot and quits LR after next 10-15s.

MacOS Sequoia 15.3, M1.