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IOS import Shortcut stopped working

New Here ,
Feb 27, 2019 Feb 27, 2019

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When Adobe first introduced it’s iOS import Shortcut for Lightroom I used it often and reliably. However, it suddenly stopped working on both my 2018 iPad Pro and iPhone X. Now when I try to use the shortcut to import an image from Photos it gives the error “Could not run Import to Lightroom An unknown error occurred.” Has anyone else encountered this problem? I have tried deleting Lightroom and reinstalling but it did not help.

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New Here ,
Mar 30, 2019 Mar 30, 2019

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Same exact issue on my 2018 iPad Pro 11 inch 1TB.  Tried deleting and re-installing but also did not help...  Is anyone able to get this to work with iOS 12 and the latest version of Lightroom CC on iOS?

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Adobe Employee ,
Apr 01, 2019 Apr 01, 2019

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Have you tried to recreated the short-cut via the sortcut-app? - Guido/ LrMobile QE

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New Here ,
Mar 22, 2020 Mar 22, 2020

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Found this thread from a google search.

Tried to create such a shortcut today with the shortcut app -> same error.

 

Suggestions?

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Explorer ,
May 23, 2020 May 23, 2020

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Does this constitute customer service or technical support? How about a little follow up. No, recreating the shortcut does not help.

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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This appears to have stopped working again with latest Lightroom update.  I've tried recreating the Import and Delete IOS shortcut, but still not working.  Anyone having the same issue or is there a way to fix it?

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