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J
Jim Smith 93
Inspiring
November 20, 2017
Answered

Is the Intel HD6000 graphics processor supported?

  • November 20, 2017
  • 1 reply
  • 1741 views

In the Lightroom cc General Settings I cannot use my Intel integrated HD6000 graphics because "graphics processor acceleration has been disabled due to errors.".

I have the same problem in Lightroom Classic CC. Interestingly Photoshop CC seems to happily use the HD6000.

I can't find any specific reference to the HD6000 in the Adobe website anywhere, only HD5000+. I believe I have the latest drivers installed.

Does anyone know if the HD6000 is supported? Should it be working for me? Would it make much difference anyway?

Thanks, Jim

    This topic has been closed for replies.
    Correct answer JP Hess

    I am no computer specialist, far from it. I have an older HP computer with built-in Intel graphics. Lightroom disables the graphics adapter on my computer as well. I have come to the conclusion that it's necessary to install a dedicated graphics card if one expects to have GPU support. I have chosen to simply not worry about it.

    1 reply

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    November 20, 2017

    You should go to the web site available at the link below. It all depends on the specifics of your computer and operating system.

    Adobe Lightroom GPU Troubleshooting and FAQ

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    J
    Jim Smith 93Author
    Inspiring
    November 20, 2017

    Thanks. I had seen that page. My HD6000 doesn't get a specific mention (unless 5000+ counts). It does suggest that 1GB of VRAM is required. I checked on my system,,,

    ... so perhaps Lightroom CC is looking at the Dedicated Video Memory number rather than the Total Available Graphics Memory.

    Intel say here... Frequently Asked Questions for Intel® Graphics Memory on Windows® 10

    "By default, the Intel graphics driver will report 128 MB of fictitious Dedicated Video Memory for compatibility with applications that don’t correctly comprehend a fully unified memory architecture. See Dedicated Memory Reporting for more information."

    I suppose Photoshop "comprehends" more than Lightroom does!

    JP Hess
    JP HessCorrect answer
    Inspiring
    November 20, 2017

    I am no computer specialist, far from it. I have an older HP computer with built-in Intel graphics. Lightroom disables the graphics adapter on my computer as well. I have come to the conclusion that it's necessary to install a dedicated graphics card if one expects to have GPU support. I have chosen to simply not worry about it.

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