Issues exporting photos ?

Forum|Forum|4 years ago
November 26, 2021
1 reply
509 views

Trying to export all my photos & videos to external hard drive & constantly getting this message with some important file names "could not be exported at the size you required because we couldn't access full size original" ? What is that ? Why is that ? How come ?!?!

macOS

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J

Jao vdL

Community Expert

It means that it wasn't able to download the full size original from the cloud. TYpically this means those images are only available as a smart preview online. Perhaps these images were originally uploaded from Lightroom Classic? Annoyingly Lightroom Classic will only upload smart previews when you sync from it to the cloud. It can also mean that your internet connection is unstable causing the download of the originals to time out or that the originals for those files were simply never uploaded to the cloud.

V

Vydmantas21950209hpe7Author

Participant

Thank you for your answer, Jao ! But I was all the time used the same workflow with the same Lexar card reader from the same Canon card & was never any pop up or other messages about the files not downloaded properly during more than 2 years of constant using Lightroom 4.4. This problem show up only then i decide to back up all my photos & videos to personal Hard Drive from the Lightroom cloud storage. Is in it super strange ?!? ( Internet connection is also superfast & stable . Also the files info shows them as quite a large ones & it's mostly video files, but not only ) Still.. I have to find the ways how to download them as they are important for me & they playbacking at full resolution on Lightroom .. Feels like it is a Huge Bug of Lightroom so far ... tried patiently so many times .. one at the time - all the time the same message : "could not be exported at the size you required because we couldn't access full size original". At this moment I would be happy to download them at any size - JUST HOW ???

J

Jao vdL

Community Expert

Do you get an error when you try the same thing from the browser interface at https://lightroom.adobe.com ? How much free space do you have on your startup disk in your computer? What are the settings you are using in your export from Lightroom?
this could indeed be a bug but could also be something mundane.

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